True Tech Peace of Mind, backed by numbers you can verify.
Under 15-minute average response. 10+ year average client tenure. 99.9% uptime. In-house Peoria team since 1989. Managed IT, cybersecurity, and compliance for Central Illinois businesses.
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OVER 99.9% UPTIME • OVER 10 YEARS AVERAGE CLIENT TENURE • AVERAGE RESPONSE TIME LESS THAN 15 MINUTES, 24/7
Unreliable IT Is More Expensive Than You Think
Most business leaders only see the line item on the invoice. The bigger costs — lost hours, security exposure, and compliance risk — usually do not show up until they hurt.
Lost Productivity
Every system outage, slow workstation, and unanswered helpdesk ticket pulls your team off revenue-generating work. Across a year, that downtime quietly adds up to weeks of lost output.
See How We Fix ThisSecurity Exposure
One successful phishing attack or ransomware incident can shut a business down for days and cost more than years of proper security investment. Cyber insurance will not cover what you failed to put in place.
Strengthen Your DefensesCompliance Risk
HIPAA, PCI, CMMC, and SOC 2 requirements are not getting easier. Failed audits cost real money, but losing a contract because you cannot prove compliance costs more.
Get Audit-ReadyFacet helps Central Illinois businesses turn IT from a liability into True Tech Peace of Mind.
IT That Speaks Your Language
Every industry has its own systems, regulations, and operating realities. Our team has worked across Central Illinois for over 30 years, so we know what your business actually runs on.
Check out real feedback from Facet’s clients!
IT SUPPORT & MANAGED SERVICES IN PEORIA
What can Facet do for my business?
Managed IT Services
Complete IT management so you can focus on growing your business.
Leave technology problems and cyber threats behind. Our comprehensive managed services include 24/7 monitoring, security, helpdesk support, and strategic planning. Get predictable IT costs and reliable performance while our experts handle your IT.
Cybersecurity
Protect your business from costly cyber attacks and data breaches.
Safeguard your business against data breaches and other liabilities with trusted, reliable security solutions. We provide each client with a roadmap to better cybersecurity that provides peace of mind. Our multi-layered security approach includes advanced endpoint protection, managed firewalls, employee training, and 24/7 threat monitoring
IT Support & Helpdesk
Get expert live support when you need it—24/7.
When technology problems strike, you need immediate help from people who know your systems. Our in-house Peoria team provides live phone support during business hours and emergency response 24/7/365. No outsourced call centers, no waiting—just knowledgeable technicians ready to solve your IT issues fast.
Data Backup & Disaster Recovery
Instant recovery from ransomware, disasters, and data loss.
How quickly could your business recover if your data disappeared tomorrow? Our backup solutions with instant recovery and isolation capabilities ensure you’re back online in minutes, not days. Peace of mind starts with bulletproof backups.
Network Monitoring & Maintenance
Prevent expensive problems before they impact your business.
Why wait for IT disasters when you can prevent them? Our advanced monitoring systems watch your network 24/7, catching problems before they cause downtime. From server performance to security threats, we keep your technology running smoothly.
Co-Managed IT
Supplement your IT team with expert security and support.
Our co-managed approach provides your team with advanced security tools, 24/7 monitoring support, and specialized expertise when they need it. Keep control of your IT while getting enterprise-level capabilities and around-the-clock backup.
IT Compliance Consulting
HIPAA, PCI, CMMC compliance made simple.
Regulatory compliance doesn’t have to be overwhelming. Our compliance experts guide you through HIPAA, PCI DSS, FedRAMP, CMMC, and other requirements with clear roadmaps and ongoing support. Avoid costly violations and failed audits while maintaining the security standards your industry demands.
Cloud Solutions & Migration
Move to the cloud safely with lower costs and better security.
Ready to eliminate expensive server replacements and reduce IT overhead? Our cloud migration services help you move to reliable, secure cloud infrastructure without disrupting your operations. Enjoy lower upfront costs, better disaster recovery, and the freedom to work from anywhere.
Business Phone Systems: Hosted PBX
Modern phone systems that integrate with your business tools.
Transform your outdated phone system into a powerful business communication platform. Our solutions offer crystal-clear calls, mobile integration, video conferencing, and seamless connection with your existing business applications. Get enterprise features at smaller prices with reliable local support.
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FACE IT, YOU NEED FACET.
What Central Illinois Business Leaders Say About Facet
Implementation Across Three States: Smooth and Seamless
Facet has been our trusted information technology vendor & partner since 2022. The transition process which included upgrading our existing network infrastructure and implementing enhanced security across 3 states was smooth and seamless. Facet worked directly with our back office software vendor to move our applications to Azure and the process was completed with zero impact to our business operations. Facet expertise is top-notch. The Facet team is always responsive, timely and thorough in addressing our ongoing IT support needs!
Bruce Hall
“Responsive and always listen to our needs.”
Facet has done a great job with keeping our company at the forefront of technology. They are responsive and always listen to our needs. I appreciate their diligence with keeping our company up and running in a safe manner.
“Facet is the winning IT firm, time and time again.”
Facet earned our trust so that we can focus on expanding our business. Facet recruits top notch professionals who provide leading edge technology, communicate effectively and are accountable for the excellent service they provide. Facet drills down into the IT needs of our business BEFORE they start providing services. Their focus on excellent communication skills avoids a breakdown in service that we experienced with other IT firms. I provide references only for those service providers for whom I am a raving fan. They have worthy competitors, but I found Facet to be the winning IT firm, time and time again.
“Excellent customer support.”
My company has been using Facet Technologies since we launched. They have the resources and expertise of a large IT firm, but they also have excellent customer support. Working with the team at Facet has allowed us to setup data backup and security systems that eliminate manual processes. The team at Facet is very easy to work with and always gets whatever we need done. I cannot recommend this organization enough!
“We have confidence in the security of our systems.”
We appreciate the prompt and efficient support provided by Facet Technologies' team in addressing our computer needs. Their problem-solving skills are excellent. We have confidence in the security of our computer system, and we value the annual reviews they conduct to assess our system and provide recommendations for upgrades or new products.
Mary Jo Robison
“Quick to respond, friendly and professional.”
We have peace of mind knowing that Facet is there when we have problems. Facet has been our only IT provider for years! Their staff is quick to respond, friendly and professional.
Alan McLouth
“They succeed by helping us succeed.”
Partnering with Facet for our IT allows us to focus our resources on the things we do best and make us profitable. We don’t have to build our own IT department. We’ve experienced that True Tech Peace of Mind just like their advertising states. The sense of security and personal relationships we have with Facet employees sets Facet apart from other IT firms. We trust them to have our best interests in mind. It’s a partnership. They succeed by helping us succeed. If someone was on the fence about choosing Facet as their IT firm, I would tell them to look at the total value proposition. You can’t put a price on trust and security. Give Facet a try. You won’t be disappointed.
Mike Shrier
The right IT service is the one you don’t worry about.
We provide world-class IT support and co-managed IT. Want to learn more?
What Makes Facet Different from Other IT Companies
There are plenty of IT providers in Central Illinois. Here is why businesses with 10 to 500 employees keep choosing Facet, and why they stay.
In-House Peoria Team
No Outsourced Call CentersEvery call is answered by a trained Facet team member at our Peoria office. Our helpdesk technicians, engineers, and account managers know your business, your network, and the software your team relies on. No scripts, no overseas phone banks, no ticket runarounds.
Under 15-Minute Response Time
Live Answer 8 AM to 5 PM, On-Call 24/7During business hours, a real person picks up the phone. After hours, weekends, and holidays, our on-call technician responds to emergencies. Our average response time stays under 15 minutes because we staff for it, not because we promise it and hope for the best.
10+ Year Average Client Tenure
Industry Average Is 3 to 5 YearsOur clients stay because the relationship works. We plan IT budgets quarterly, handle projects before they become emergencies, and keep the same technicians assigned to your account so you are not re-explaining your setup every time you call. That consistency is why our retention is double the industry norm.
Strategic Partner, Not Just a Vendor
Quarterly Planning & Budget ReviewsWe do not show up only when something breaks. Every Facet client gets quarterly technology reviews, budget planning, and a roadmap for the year ahead. We sit down with your leadership, not just your office manager, so IT spending is planned and projects are not surprises.
Not the cheapest option in Central Illinois. The one businesses stay with for over a decade.
See If Facet Is the Right FitWHAT’S HAPPENING AT FACET
Read the latest from the Facet blog
Cybersecurity for Agriculture: Why Farms and Processors Are Targets
Why Are Agriculture Businesses a Growing Target for Cyberattacks? Agriculture is now one of the fastest-growing targets for cybercriminals. Ransomware attacks on food and agriculture companies more than doubled in early 2025, with 84 incidents reported in the first...
How Are Central Illinois Businesses Meeting Cyber Insurance Requirements in 2026?
Cyber insurance carriers now require documented proof of specific security controls before they will issue or renew a policy. For Central Illinois businesses, meeting these requirements means having multi-factor authentication, endpoint detection and response, tested...
What Does Cybersecurity Actually Look Like for a 50-Person Company?
For a 50-person company, cybersecurity means a layered set of protections that cover your endpoints, your email, your network perimeter, your data backups, and your people. It does not mean buying one tool and hoping for the best. The right setup balances real...
Cybersecurity for Agriculture: Why Farms and Processors Are Targets
Why Are Agriculture Businesses a Growing Target for Cyberattacks? Agriculture is now one of the fastest-growing targets for cybercriminals....
How Are Central Illinois Businesses Meeting Cyber Insurance Requirements in 2026?
Cyber insurance carriers now require documented proof of specific security controls before they will issue or renew a policy. For Central Illinois...